1. Introduction
By using this website and/or registering with GroGro, you are accepting and consenting to the practices described in this Privacy Policy.
Your privacy and security is important to us. We know that providing personal information is an act of trust and we take that trust seriously. GroGro will not disclose any of your personal information, including your email address, to any third party without your consent, unless you give us specific consent to act otherwise. Our Privacy Policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our Privacy Policy, please contact us.
The website may contain links to third parties websites. GroGro assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
GroGro may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. You should therefore return here regularly to view our most up to date Privacy Policy.
Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others. Information provided by you may be stored or processed outside the United Kingdom.
You have the right of access to any personal information processed by us. GroGro is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if GroGro is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to GroGro by contacting us.
2. Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase.
We collect:
- Full name
- Email address
- Address
- Telephone number
- Credit card type
- Credit card number
- Credit card expiry date
How we use it:
- To check that a credit card is valid
- To pay your account
- To send you products
- To recommend other products you may like
- To communicate with you on GroGro related matters
- To provide you with order and billing history information
3. Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
GroGro uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on an GroGro advertisement on another site that links to GroGro will be sent a semi-persistent (e.g. a cookie with a lifetime of 30 days) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
On GroGro.co.uk we use Google Analytics to identify this information. The cookie used will look like _ga and _gat. We use Google Analytics to monitor traffic on our website, search queries and visits to our site. These cookies enable us to determine whether you are a returning site visitor, track which pages you have visited, and information about the device and browser you used to visit GroGro. We use this information to improve the usability of our website.
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org
4. Emails
Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
5. What We Use Your Information For
The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
Apart from using your personal information to process any orders you may place, if you provide GroGro with an email address, it will automatically be entered into our regular email update service unless you have opted out. From time to time, we may also contact you by email with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please amend your mailing preferences using the directions at the bottom of our marketing emails, or contact us. If you opt out you may continue to receive information for up to 7 days after the date on which you update your account.
If you start to set up an account with GroGro. via the website (www.grogro.co.uk) but do not complete the process or place any orders, then we may email you to find out if you need any help to complete the process. An unsubscribe link is given at the end of this email.
In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.
6. The ability to edit and cancel your account
You can access ‘My Account’ on the site to update and correct the personal details that we gathered when you subscribed. You must be logged in to access this information. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.
7. Information sharing and disclosure
GroGro is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:
GroGro is required by law to disclose information to third parties.
The service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.
GroGro may provide analyses of our customers in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customers.
Linked websites are not under the control of GroGro and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website we advise you to examine their terms and conditions of use. As a subscriber you have certain rights under the Data Protection Act 1998. You have the right to be told what personal information we hold about you on our database. Should you wish to exercise that right, or if you have any questions concerning the GroGro privacy policy please contact us.
8. Security
GroGro has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Your GroGro account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the GroGro website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
Access authorisation is granted to key GroGro staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.
9. Contact details
If you have questions or concerns regarding this Privacy Policy, please contact us.